Refund policy

Return Policy

At Studio Draagvlak, we take pride in the quality of our products and strive to ensure that every customer is satisfied with their purchase. Due to the nature of our products, all sales are final. However, under specific circumstances, returns may be considered according to the guidelines below.

1. Eligibility for Returns

Returns will only be considered under the following conditions:

  • The item is damaged or defective upon arrival.
  • The incorrect item was delivered.

2. Return Conditions

To be eligible for a return, all of the following conditions must be met:

  • You must contact us within 48 hours of receiving the item.
  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must provide proof of purchase (order number, receipt, etc.).
  • Detailed photographs or video evidence of the damage or defect must be provided.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased on sale or with a discount.
  • Customized or personalized products.
  • Items that have been used, altered, or washed.
  • Digital products or downloadable content.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@studiodraagvlak.com within 48 hours of receiving your order. Include your order number, detailed description of the issue, and supporting photographs or video.
  2. Await further instructions. If your return request is approved, you will receive an email with detailed return instructions.
  3. Ship the item back to us using a trackable shipping service within 7 days of receiving the return approval. You are responsible for the cost of return shipping.

5. Inspection and Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 14 business days. Please note that original shipping costs are non-refundable.

6. Exchanges

Due to the limited nature of our products, we do not offer exchanges. If your item is approved for return due to damage or defect, you will receive a refund, and you may place a new order for the correct item.

7. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at:

Email: info@studiodraagvlak.com
Phone: +31 629039654

Thank you for your understanding and cooperation.