Shipping policy

Shipping Policy

At Studio Draagvlak, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions for shipping products from the Netherlands to destinations across Europe.

1. Shipping Methods and Carriers

We use reliable shipping carriers to ensure your products reach you safely and on time. Our primary carriers include PostNL, DHL, and UPS. The choice of carrier may depend on the destination and the size or weight of your order.

2. Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of your package. The total shipping cost will be displayed at checkout before you complete your purchase.

3. Delivery Times

Estimated delivery times vary by destination:

  • Netherlands: 1-4 business days
  • Belgium, Germany, Luxembourg: 2-6 business days
  • France, United Kingdom, Ireland: 3-8 business days
  • Rest of Europe: 4-14 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays or carrier disruptions.

4. Handling and Processing Times

Orders are typically processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the next business day.

5. International Shipping

We ship to most countries in Europe. If your country is not listed at checkout, please contact us at info@studiodraagvlak.com to inquire about shipping options.

6. Customs, Duties, and Taxes

For orders shipped outside the Netherlands, import duties and taxes may apply and are the responsibility of the recipient. Studio Draagvlak is not responsible for any customs clearance fees or delays.

8. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us immediately at info@studiodraagvlak.com. Provide your order number and any relevant details. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@studiodraagvlak.com
Phone: +31 629039654

We appreciate your business and look forward to serving you.